If a search fails to execute,
normally an error message or an explanation will appear on the top of the
This will normally suggest
what action you should take to refine the search criteria.
The "wild card" symbol
% may be used in conjunction with at least the first three
characters of STREET NAME, LOCALITY, SURNAME, GIVEN NAMES & COMPANY
If the menu is visible on
the left hand side of the screen, you may select any of the options by
clicking on the appropriate text.
If the menu is not visible
you may re-display it by using the up arrow at the top right hand side
of the screen, or the scroll bar, or the page up key.
The List has an on-line
error reporting facility to enable you, as a user, to alert us as data
providers, to errors and omissions. In the first box you are asked to describe
what you were trying to achieve in executing the search.
In the second box we ask
if you can supply any correction to the data, if it is in error.
By clicking on the SUBMIT
button the form is automatically emailed to us for investigation
The system identifies you
as a subscriber, your phone number and your email address, but it will
further assists us if you would also put a your name and your
fax number on the form to enable a direct contact to be made when the problem
Please use this facility
as it is the most effective method for fixing data errors, lodging
system faults, and assisting in the implementation of enhancements.
By selecting the Accounts
Section on the left hand side of the screen you either view what charges
there has been in the current session or view what charges there has been
since your last Invoice.